Refund policy

Last updated: 27 October 2026

Quick Summary

What Our policy
Return (refund) Request within 48 hours of delivery
Exchange Request within 7 days of delivery
How to request WhatsApp 9265683141 or email support@houseofvardha.in with your Order ID
Refund time 1–2 business days after the product reaches our Surat warehouse
Return fee ₹280 is deducted from every refund
Damaged or wrong product Free replacement, no fee
Not returnable or exchangeable Sarees with Fall & Edging, Pre-Drape, Custom Stitched Blouse or any customisation; made-to-order items; custom-size kurtas (3XL–10XL); Buy X Get Y offer orders

1. Cancellations

  • You can cancel an order before it is shipped, and we will refund the full amount.
  • Made-to-order products can only be cancelled within 24 hours of placing the order. After 24 hours, production begins and the order can no longer be cancelled.
  • To cancel, WhatsApp us at 9265683141 or email support@houseofvardha.in with your Order ID.

2. Damaged, Defective or Wrong Product

  • If the package looks tampered with or damaged at delivery, please refuse to accept it and tell the delivery person.
  • If you notice damage or receive the wrong product after opening, WhatsApp or email us within 48 hours with your Order ID and clear photos or an unboxing video.
  • We will send you a brand-new replacement at no extra cost. No fee is deducted.

3. Returns (Refund)

If you don't like your product, you can return it for a refund.

  • Request your return within 48 hours of delivery by WhatsApp (9265683141) or email (support@houseofvardha.in), with your Order ID.
  • We will arrange a pickup from your doorstep. If our courier partner cannot pick up from your location, you will need to send the product to our Surat warehouse yourself.
  • When you hand the parcel to the courier, always take a receipt (physical or by message). We will need it if the shipment is lost.
  • If you raise a return request but cannot hand over the product within the pickup time frame, we will issue a credit note instead of a refund.

Condition of returned products

Returned products must be unused, with all original tags and labels attached, and in the original branded packaging (both the White Box and the Black Box, wherever provided). Returns without the original boxes will not be accepted.

4. Refunds

  • Refunds are processed within 1–2 business days after the returned product reaches our warehouse and passes a quality check.
  • You will receive the product amount minus a ₹280 return fee.
  • Prepaid orders: refunded to your original payment method.
  • Cash on Delivery orders: refunded by bank transfer. We will ask for your bank details.
  • Your bank may take a few additional days to show the amount in your account.

5. Exchanges

  • Request your exchange within 7 days of delivery by WhatsApp (9265683141) or email (support@houseofvardha.in), with your Order ID.
  • For orders of ₹2,000 and above, we arrange a doorstep pickup. For orders below ₹2,000, please send the product to our Surat warehouse yourself.
  • Once we receive it, we ship your replacement within 5–7 working days.
  • Exchanging for a higher-priced product: we give you a coupon code for the value of your returned product, and you pay the balance on your new order.
  • Exchanging for a lower-priced product: we ship the new product, and refund the difference to your original payment method within 1–2 business days.
  • An exchanged product cannot be returned or exchanged again.
  • Discounts do not apply to exchange orders.
  • The same condition rules apply: unused, tags attached, original boxes.

6. Products That Cannot Be Returned or Exchanged

  • Sarees ordered with Fall & Edging, Pre-Drape / Ready-to-Wear, or a Custom Stitched Blouse
  • Any product customised for you
  • Made-to-order products
  • Custom-size kurtas (3XL–10XL), which are made to order
  • Orders placed with Buy X Get Y offers
  • Products with physical damage caused after delivery
  • Return requests made after 48 hours, or exchange requests made after 7 days, of delivery
  • Products marked "exchange only" on the product page can be exchanged but not refunded

7. Add-On Services

These optional services are customised or processed specially for your order, so they cannot be cancelled, refunded or exchanged once the order is placed:

  • Ready to Wear / Pre-Drape Service
  • Custom Stitched Blouse
  • Fall & Edging
  • Gift Packaging
  • Pyjama Add-On
  • Any other optional customisation or accessory

Our return, exchange and refund policy applies only to the main product, not to add-on services.

Need Help?

WhatsApp: 9265683141 · Email: support@houseofvardha.in
Please mention your Order ID in every message.